Privacy Policy
Last updated:
Introduction
At TazamoEXP, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our event management platform. We are fully compliant with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.
By using TazamoEXP, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect the following types of personal information when you use our services:
- Account Information: Name, email address, phone number, username, and password
- Profile Information: Profile picture, business name, business description, and user preferences
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Event Data: Events you create, attend, or show interest in
- Communication Data: Messages, support requests, and feedback
Automatically Collected Information
We automatically collect certain technical information when you visit our platform:
- Usage Data: Pages visited, time spent, click patterns, and user interactions
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Data: Approximate location based on IP address (with your consent)
- Cookies and Tracking: Cookie data and similar tracking technologies
How We Use Your Information
Service Provision
We use your information to:
- Create and manage your account on TazamoEXP
- Process event registrations and ticket purchases
- Provide customer support and respond to your inquiries
- Send important notifications about your events and purchases
- Personalize your experience on our platform
Analytics and Improvement
We use data to:
- Analyze platform usage and improve our services
- Understand user preferences and behavior
- Develop new features and optimize existing ones
- Ensure platform security and prevent fraud
Marketing and Communications
With your consent, we may use your information to:
- Send promotional emails about relevant events and features
- Display personalized advertisements
- Share success stories and testimonials (with explicit permission)
- Conduct market research and surveys
Data Sharing and Disclosure
We Do Not Sell Your Personal Information
TazamoEXP does not sell, rent, or trade your personal information to third parties. We only share your data in the following circumstances:
Service Providers
We share information with trusted third-party service providers who help us operate our platform:
- Payment Processors: Stripe, PayPal for secure payment processing
- Communication Services: Twilio for SMS notifications
- Analytics Providers: Google Analytics for usage insights
- Hosting Services: AWS, MongoDB Atlas for data storage
Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal obligations and court orders
- Protect our rights, property, and safety
- Prevent fraud or illegal activities
- Protect the rights and safety of our users
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions from relevant authorities
- Technical and organizational security measures
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account Information: Retained until you delete your account
- Transaction Data: Retained for 7 years for legal and accounting purposes
- Analytics Data: Retained for 26 months in anonymized form
- Marketing Communications: Retained until you unsubscribe
Your Rights and Choices
Data Subject Rights
Under GDPR and other privacy laws, you have the right to:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Limit processing of your personal information
Account Controls
You can manage your privacy settings through your account:
- Update or delete your profile information
- Control email preferences and notifications
- Delete your account and all associated data
- Export your data in machine-readable format
Cookie Controls
You can control cookies through:
- Our cookie consent banner
- Browser settings and preferences
- Opt-out tools for advertising cookies
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: SSL/TLS encryption for data in transit and at rest
- Access Controls: Role-based access and authentication systems
- Regular Audits: Security assessments and penetration testing
- Data Minimization: Collect only necessary information
- Employee Training: Privacy and security awareness programs
Children's Privacy
TazamoEXP is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
- Email: info@tazamoafrica.com
- Phone: +254-111-363-870
- WhatsApp: Chat with us
- Address: Nairobi, Kenya
For data protection inquiries from EU residents, please contact our EU Representative: eu-rep@tazamoafrica.com